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Frequently Asked Questions (FAQs)

LittleWhiteFeathers.com prides itself on providing our customers with the utmost in customer service. As with any growing business questions pop up - we are always here to answer any of your questions regarding our products and welcome your queries. For your convenience we have compiled a list of the most frequently asked questions. Please have a look to see if your question is on the list, but if we do not have an answer for your question here, please do not hesitate to contact us via our GET IN TOUCH form (the link is in the footer of the site).

 

DO I NEED TO REGISTER AN ACCOUNT WITH YOU?

You can either;

  • Choose to register an account with LittleWhiteFeathers.com by clicking ‘CREATE AN ACCOUNT’
    in the top right corner of the site, then simply follow the prompts to complete setting up your account - your information is NEVER sold to any other company and is kept completely private. (Please view our Privacy Policy for more information).
  • Or you can place your order and pay as a GUEST without having to register an account with us.

     

    I HAVE FORGOTTEN MY PASSWORD. HOW DO I LOGIN TO MY ACCOUNT?

    • Click the 'SIGN IN' link in the top right hand corner of our site. Under the login box you’ll see a link that says 'Forgot your password?'.
    • Click on this link, type in your email address and press 'SUBMIT'.
    • We will automatically send you an email to reset your password.

     

    IS BUYING HANDMADE MORE EXPENSIVE?

    Yes it can be - but you are buying a little piece of someone’s creativity, a unique idea that came to them and they couldn’t wait to share it with you... and after many previous ideas and attempts to get it right, this one is the perfect one!

    Thank you for visiting my website and know that you are buying handmade crafts from individual crafts people and independent small businesses.


    HOW DO I ORDER ONLINE?

    • Choose the item you would like to purchase, confirming your choice of colour, relevant wording (if required) and quantity etc, and then click ‘Add to Basket’.
    • To view your order, click on your ‘Basket’ in the top right corner of the site. You can then add or remove items from the shopping basket, if required.
    • To complete your order, click on your preferred payment method (Shopify Payments or PayPal) and your payment will be processed using their secure ordering service. Both are free to use and a very secure method for online transactions using your debit or credit card.
    • Your order will be confirmed and an automated receipt for your payment will be sent directly to your email address.
    • Your order will then be processed, dispatched and arrive via Royal Mail in due course.


    HOW DO I FIND MY PRODUCT?

    To find the product(s) you're looking for, you can either;

    • Use the navigation menus on the top header panel and bottom left corner of our website, or
    • Type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact me and I will be happy to assist you - email sharon@littlewhitefeathers.com or call
      01749 343 198.

     

    HOW DO I CANCEL MY ORDER?

    If you wish to cancel your order, you may do so within 48 hours unless it’s a personalised order or the order is underway - some products (such as cards and candles) are dispatched quickly within
    2-3 days (or sometimes sooner) so please inform us as soon as you can by emailing sharon@littlewhitefeathers.com or calling 01749 343 198 to see if the order process can be halted.

    If we have begun to work on your personalised design a cancellation/admin charge may be applied. On some personalised items (such as personalised framed prints), if you have approved your proof we regret that the order cannot be cancelled or refunded.

    If your order can be halted and upon cancellation of your order, LittleWhiteFeathers.com will give you a full refund of the cost of the item and any postage costs incurred within 14 days.
    PLEASE NOTE: This refund does not apply to goods that are personalised, bespoke or made-to-order to your specific requirements, if your order is already underway.

     

    DO YOU DELIVER OUTSIDE OF THE UK?

    No unfortunately not at the moment - as LittleWhiteFeathers.com is in its infancy, we are currently not taking International orders for shipping/delivery outside of the UK.

     

    WHEN WILL MY ORDER BE DELIVERED AND WHAT ARE THE DELIVERY CHARGES?

    We will ship your order shortly after we receive payment from you. Most of our products are handmade to order and we will always endeavour to send out orders as soon as possible, you will find an estimated dispatch time listed in the bullet points within the Product Description to give you an idea of how long they may take to produce. At busy or peak times this may vary, in which case we will contact you via email to inform you.

    Delivery (or Shipping) is automatically calculated prior to submitting your payment information. Simply add items to your Basket and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. If you would like to know more about our delivery charges before placing an order, they are explained in the NEED HELP? section within the footer of the website.

     

    WHAT ARE MY PAYMENT CHOICES?

    During the checkout process you may choose any of our current payment options and continue to place your order.
    PLEASE NOTE: We will not ship your order until we have received payment from you.